Subscribe and receive upto $1000 discount on checkout. Learn more
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Subscribe and receive upto $1000 discount on checkout. Learn more
Checkout
Subscribe and receive upto $1000 discount on checkout. Learn more
Subscribe and receive upto $1000 discount on checkout. Learn more

3CX PRO License

3CX PRO License

3CX PRO License

Price range: $395.00 through $32,995.00

The 3CX Pro License serves as a robust middle-ground solution, bridging the gap between basic office telephony and a full-scale contact center. It empowers businesses with advanced call handling capabilities like Call Queuing, Barge-in/Listen-in/Whisper for manager oversight, and comprehensive CRM integrations to streamline customer interactions. Beyond voice, it offers a unified communications suite including SMS, WhatsApp, and Facebook integration, alongside video conferencing for up to 100 participants. Key professional features such as Microsoft 365 and Google Workspace full integrations, Hot Desking, and detailed Queue Reporting make it an ideal choice for growing companies that need professional-grade tools to manage high call volumes and multi-channel customer support.

  • *Simultaneous Calls

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3CX PRO: Full Feature List

The PRO tier is designed for growing businesses that require advanced call handling, CRM integrations, and contact center capabilities.

1. User & Call Handling Features

  • Apps: Windows, Web Client, iOS, and Android.
  • Communication: BLF (Busy Lamp Field), Phone Directory, and Intercom / Paging / PA Announcements.
  • Hardware: Support for SIP Phones and Headset Integration.
  • Call Management: Auto Attendant, Call Logging, Call Parking/Pickup, and Ring Groups.
  • Advanced Handling: Boss-Secretary (non-AI version), Call Processing Scripts, and Multi-level IVR.
  • Connectivity: Inbuilt SBC for offsite phones and SIP Trunk Choice.
  • Fax: Integrated Fax Server.

2. Call Center & Advanced Features

This is where the PRO tier significantly differs from the Basic tier:
  • Monitoring: Barge in / Listen in / Whisper.
  • Efficiency: Call Queues, Callback, and CRM Integration.
  • Management: Wallboard, Switchboard, and SLA Alerting.
  • Reporting: Call Reports (Basic & Queue).
  • Operations: Call Recording, Hot Desking, and Connecting Remote Offices (Bridges).

3. System Configuration & Integrations

  • Deployment: Support for VMware / Hyper-V / KVM.
  • Identity: Custom FQDN and Custom SMTP Server.
  • Platform Integration:
    • Google Workspace: Full Integration & User Sync.
    • MS 365 Integration: Full Integration & User Sync.

4. Video Conferencing

  • Capacity: Up to 100 participants.
  • Tools: 3CX Link, Polls, PDF Sharing, Remote Assistance, Screen Sharing, and Whiteboard.

5. Live Chat & Messaging

  • Web Chat: ‘3CX Talk’ Link, Live Chat & WordPress integration, and Chat Reports.
  • Social & Mobile: Facebook Integration, SMS & MMS, and WhatsApp Integration.

6. Specialized Features

  • Transcription: Voicemail Transcription via Google, OpenAI, or OnBoard Server.
  • Data: Data Connectors (PostgreSQL/Google BigQuery/Grafana) and Grafana Reporting / PowerBI.
  • Hotels: Hotel PBX (Self-managed only), Hotel Module, and PMS Integrations (16SC+).
  • Multitenancy: Multi-Company / Multi-Tenant support.