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Subscribe and receive upto $1000 discount on checkout. Learn more
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Subscribe and receive upto $1000 discount on checkout. Learn more
Subscribe and receive upto $1000 discount on checkout. Learn more

3CX Basic License

3CX Basic License

3CX Basic License

The 3CX Basic License provides a solid foundation for small businesses seeking a professional communication setup with essential telephony and messaging tools. This tier focuses on core accessibility and efficient routing, offering native Windows, mobile, and web apps, alongside support for SIP phones and internal communication tools like Intercom and Paging. While it lacks advanced contact center features, it still delivers powerful automated handling through Multi-level IVR, Auto Attendants, and Ring Groups. Additionally, the Basic license includes modern messaging capabilities such as SMS/MMS and Live Chat for WordPress, plus specialized features for the hospitality industry like Hotel PBX and PMS integrations, making it a versatile entry-point for companies focused on streamlined, professional connectivity.

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3CX BASIC: Full Feature List

The BASIC tier is designed for small businesses that need a reliable, professional phone system with essential call routing and messaging features without the complexity of a full contact center.

1. User Features

  • Apps: Windows and Web Client, iOS, and Android.
  • Presence & Visibility: BLF (Busy Lamp Field).
  • Hardware: Headset Integration and support for SIP Phones.
  • Organization: Shared Phone Directory.

2. Call Handling Features

  • Automated Management: Auto Attendant and Multi-level IVR.
  • Connectivity: Inbuilt SBC for Offsite Phones and SIP Trunk Choice.
  • Core Routing: Ring Groups and Call Parking / Pickup.
  • Internal Communication: Intercom / Paging / PA Announcements.
  • Documentation: Call Logging and Integrated Fax Server.

3. System Configuration Features

  • Infrastructure: Support for VMware / Hyper-V / KVM.
  • Synchronization: Google Workspace (User Sync Only) and MS 365 Integration (User Sync Only).
  • Customization: Custom SMTP Server.

4. Live Chat & Messaging

  • Web Presence: ‘3CX Talk’ Link and Live Chat & WordPress integration.
  • Mobile Messaging: SMS & MMS.
  • Analytics: Chat Reports.

5. Call Center Features (Limited)

  • Reporting: Call Reports (Basic).

6. Enterprise & Hospitality Features

  • Structure: Multi-Company / Multi-Tenant support.
  • Hotel Management: Hotel PBX (Self-managed only), Hotel Module, and PMS Integrations.

What is not included?

The BASIC tier lacks Video Conferencing, Call Queues, Call Recording, CRM Integration, and any AI-driven features (Transcription/Agents).