Last Updated: January 1, 2026
Welcome to NIILAA LLC. We are a Managed Service Provider (MSP) committed to protecting the privacy and security of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.niilaa.com or engage with our IT services.
By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you (“Personal Data”).
- Information You Provide: Name, email address, phone number, company name, and physical address provided via contact forms, support tickets, or service inquiries.
- Technical Data: IP addresses, browser type, operating system, and website usage data collected via cookies and similar tracking technologies.
- Service Data: In the course of providing IT management, 3CX support, or cloud services, we may process technical data necessary to maintain your systems.
2. Legal Basis for Processing (GDPR/UK GDPR)
If you are located in the European Economic Area (EEA) or the UK, we process your data under the following legal bases:
- Performance of a Contract: To provide the services you have purchased.
- Legitimate Interests: To improve our website, prevent fraud, and conduct business-to-business marketing.
- Legal Obligation: To comply with tax, audit, and legal requirements.
- Consent: Where you have explicitly opted-in to receive our newsletter or marketing materials.
3. International Data Transfers
NIILAA LLC is headquartered in the United States. Personal data collected from users outside the US will be transferred to and processed on our US-based servers.
To comply with GDPR and UK data protection laws, we utilize Standard Contractual Clauses (SCCs) (and the UK Addendum) for all transfers of personal data from the EEA/UK to the United States. These clauses ensure that your data is handled with a level of protection equivalent to European standards.
- Performance of a Contract: To provide the services you have purchased.
- Legitimate Interests: To improve our website, prevent fraud, and conduct business-to-business marketing.
- Legal Obligation: To comply with tax, audit, and legal requirements.
- Consent: Where you have explicitly opted-in to receive our newsletter or marketing materials.
4. Third-Party Service Providers & Independent Controllers
To maintain our business operations and deliver our services, NIILAA LLC engages various third-party service providers (“Processors”). We only share the minimum amount of data necessary for these partners to perform their specific functions.
4.1 Categories of Third-Party Processing:
- Service Delivery & Infrastructure: Third parties used to host, manage, automate, and deliver the core IT and digital services you purchase from us.
- Business Operations & Management: Tools and platforms used for project management, customer support, internal communication, and general business administration.
- Financial & Transactional Services: Providers used to process payments, manage international currency exchanges, and perform tax or accounting functions.
- Security, Analytics & Optimization: Services used to protect our network, analyze website performance, and automate workflows to enhance service quality.
- Professional & Legal Advisors: Authorized consultants, including legal, financial, and insurance advisors, as required for our business compliance.
4.2 Dynamic Partner & Sub-processor List:
Because our technology stack and partnerships evolve to provide the best service, we maintain a detailed and frequently updated list of the specific entities we work with on our Sub-processor & Partner List Page. By using our services, you acknowledge that our specific providers may change, and you agree to review the Sub-processor list periodically.
4.3 Independent Privacy Policies:
These third parties act as independent “Data Controllers” or “Sub-processors.” Their handling of your personal data is governed strictly by their respective privacy policies and terms of service. We strongly encourage you to review the privacy policies of any third-party provider you interact with through our services.
4.4 Third-Party Privacy & Liability Disclaimer:
5. California Privacy Rights (CCPA/CPRA)
As a US-based entity, we comply with the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). California residents have the following rights:
- Right to Know: You can request a report of the categories and specific pieces of personal information we have collected about you since January 1, 2022.
- Right to Delete: You may request the deletion of your personal data, subject to legal retention requirements.
- Right to Correct: You may request that we update inaccurate personal information.
- Right to Opt-Out: NIILAA LLC does not sell your personal data.
- Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes outlined in this policy.
- Customer Records: Retained for the duration of the service contract plus 7 years for legal and audit compliance.
- Marketing Data: Retained until you unsubscribe or request deletion.
- General Inquiries: Retained for 2 years unless a service relationship is established.
7. Data Security
8. Cookies and Tracking
We use cookies to enhance your experience and analyze site traffic. You can manage your cookie preferences through our Cookie Policy page. Our site responds to “Do Not Track” and Global Privacy Control (GPC) signals.
9. Contact Information
For all privacy-related inquiries, data access requests, or legal concerns, please contact our Privacy Officer:
1209 Mountain Rd Pl NE, STE R,
Albuquerque, NM 87110, USA
Email: [email protected]
Phone: +(1) 9293 091 673
10. Governing Law
This Privacy Policy and any disputes arising from it are governed by and construed in accordance with the laws of the State of New Mexico, USA.