Welcome to the NIILAA LLC policies hub. This page provides an overview of and access to the legal documents that govern your use of our website and services. We are committed to transparency and believe it’s important for you to understand your rights and our obligations.
Please take a moment to review the following documents. By using our website and services, you agree to these policies.
The Foundation (Legal Core)
Terms and Conditions
This document outlines the essential rules and agreements for using our website and services, including your rights and responsibilities as a user, our payment terms, and limitations of liability.
Privacy Policy
Your privacy is critically important to us. Our Privacy Policy explains what personal information we collect from you, how we use and protect it, and your rights regarding your data under laws like GDPR and CCPA.
Cookie Policy
This policy details our use of cookies and other tracking technologies on our website. It explains what these technologies are, why we use them, and how you can manage your consent and preferences.
Financial Transparency
Refund Policy
This policy outlines the terms and conditions for refunds and returns across our digital licenses, hardware products, and managed services, including non-refundable processing fees.
Pricing & Currency Disclaimer
This disclaimer explains the factors that influence the pricing of our global services, including regional variations, currency conversions from our base currency (USD), and the application of taxes and fees.
Service Standards
General Service Level Agreement (SLA)
Our SLA defines our commitment to service availability and performance. It details our guaranteed response times, uptime commitments, support procedures, and the service credits available should we fail to meet these guarantees.
Product/Service Specific SLA
SLA for 3CX Services
This service-specific agreement details our commitments for all 3CX-related services. It outlines the distinct responsibilities for services provided by NIILAA (like Pro Support, Maintenance, and Hosting) versus those resold from 3CX. The document includes specific response times, uptime guarantees, and exclusions relevant to our 3CX offerings.
Disclosures & Notices
Disclaimer
Our Disclaimer contains important information regarding the limitations of our liability and clarifies the nature of the information provided on our site, including our policies on AI-generated content and external links.
Affiliate Disclosure
For full transparency, this disclosure explains our participation in affiliate marketing programs. It details how we may be compensated for recommending products or services, at no extra cost to you.
DMCA Policy
This policy outlines the procedures for reporting alleged copyright infringement on our website in accordance with the Digital Millennium Copyright Act (DMCA).
Accessibility Statement
This statement outlines our commitment to ensuring our website is accessible to all users, regardless of technology or ability.
Contact Us
If you have any questions about any of our policies, please do not hesitate to contact us.
11209 Mountain Road Place Northeast
Albuquerque, NM, United States 87110
[email protected]
+(1) 9293 091 673