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Subscribe and receive upto $1000 discount on checkout. Learn more
Subscribe and receive upto $1000 discount on checkout. Learn more

3CX ENT/AI License

3CX ENT/AI License

3CX ENT/AI License

Price range: $575.00 through $39,595.00

The 3CX Pro License serves as a robust middle-ground solution, bridging the gap between basic office telephony and a full-scale contact center. It empowers businesses with advanced call handling capabilities like Call Queuing, Barge-in/Listen-in/Whisper for manager oversight, and comprehensive CRM integrations to streamline customer interactions. Beyond voice, it offers a unified communications suite including SMS, WhatsApp, and Facebook integration, alongside video conferencing for up to 100 participants. Key professional features such as Microsoft 365 and Google Workspace full integrations, Hot Desking, and detailed Queue Reporting make it an ideal choice for growing companies that need professional-grade tools to manage high call volumes and multi-channel customer support.

  • *Simultaneous Calls

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3CX ENT/AI: Full Feature List

The ENT/AI tier is designed for mid-sized to large organizations that require advanced automation, high-availability infrastructure, and deep AI-driven insights to manage high-volume communications.

1. AI Transcription & Insights

  • Call Summary & Sentiment: Automatically generates summaries of conversations and analyzes caller mood (Sentiment Score).
  • Onboard Transcription Server: Allows for private, local transcription processing (on-premise or private cloud) for total data confidentiality.
  • Speaker Diarization: Uses stereo recording analysis to accurately identify and separate different speakers in a transcript.
  • Transcription Flexibility: Support for call transcriptions via 3CX Cloud, Google, or OpenAI.
  • Voicemail Transcription: Complimentary voicemail-to-text via 3CX Cloud, Google, or OpenAI.

2. Agentic AI & Advanced Call Handling

  • AI Receptionist: A multilingual virtual assistant that can screen calls, answer questions 24/7, and route callers intelligently.
  • AI Personal Assistant: Screens and manages incoming calls on behalf of executives.
  • AI Boss-Secretary: Advanced call-handling logic for executive support teams.
  • Skill-based Routing: Routes calls to the most qualified agents based on specific expertise or language skills.

3. Enterprise Continuity & Security

  • Inbuilt Failover: Automatically switches to a standby server to ensure zero downtime during a hardware or network failure.
  • Standby License: Included for use on a secondary/backup server.
  • Scheduled Restore: Automated, scheduled system backups and restoration for disaster recovery planning.
  • Logging to Remote Syslog: Centralized system logging for security auditing and compliance.

4. Advanced Integrations & Analytics

  • Microsoft Teams: Includes Direct Routing Integration, allowing you to use 3CX as the backend for the Teams phone system.
  • Data Connectors: Native support for PostgreSQL, Google BigQuery, and Grafana for deep data mining.
  • BI Reporting: Full integration with Power BI and Grafana for custom visual dashboards and advanced call analytics.
  • Customization: Custom IP Phone Logo and full access to the Xapi/Call API for custom programmatic workflows.

5. Video Conferencing & Collaboration

  • High Capacity: Up to 250 participants per meeting.
  • Onboard MCU: Features an onboard Video Conferencing MCU (16SC+) for optimized video quality and local control.
  • Interactive Tools: YouTube Integration, Polls, PDF Sharing, Remote Assistance, Screen Sharing, and Whiteboard.

6. Contact Center & Management

  • Live Chat & Messaging: Includes WhatsApp, Facebook, and SMS/MMS integrations with detailed chat reports.
  • Monitoring: Barge in / Listen in / Whisper, plus the ability for managers to start or stop call recording at will.
  • Architecture: Support for Multi-Company / Multi-Tenant mode, ideal for MSPs or large conglomerates.